If you are new to CiviCRM, you should participate in this 2-hour online training taught by Cividesk on Wednesday, October 10th at 9 am MT/ 10 am CT/ 11 am ET.
The Fundamentals of Contact Management focuses on best practices for managing contacts and the relationships between them. We also cover searching, activities, emailing, merging duplicates, groups and tags, and creating an activity report.